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7181 YONGE ST UNIT 20

THORNHILL ON L3T0C7

SHOPS ON YONGE (1ST FLOOR)

LEFT OF MAIN ENTRANCE

Frequently Asked Questions

Are colour contact lenses taxed?



YES. Colour contact lenses WITHOUT prescription are taxable items and therefore, you need to pay the 13% HST at check-out.

Contact lenses WITH prescription are tax-exempted. In order to compensate for the added 13% HST, this amount is deducted before you check-out. This means, in the end you will not be charged for any extra amount.

 

Can I put prescription lenses into my frame?

Yes, it's always welcome! If you wish to add prescription lenses to your glasses or sunglasses, let us know so that we can discuss with you in further details. Depending on your prescription and the type of lenses, lens prices will vary.

How long will shipping take?



Domestic shipping within Canada will normally take anywhere between 1-5 business days*. Courier companies will vary depending on the purchased product and tracking information if requested, will be provided.

*Estimated time of delivery can be delayed due to COVID-19.

Refund & Exchange



We do not give back refunds for returning frames and contact lenses. Only in-store exchanges will be accepted (see below for conditions). For any detailed questions, please contact us directly.

FRAMESWithin 7 days from the received date, let us know if you wish to exchange the frame to another size or colour. As long as the product is returned to us in the same manner as they have been shipped out - not worn, no scratches or damages - with all items included (frame gift box, case, clothe, authenticity card, etc.), you may come to exchange your frame.

CONTACT LENSES: Only unopened boxes of contact lens can be exchanged* and only if there has been a change of prescription. Give us the updated prescription** and we will re-order it ahead of time so that you will not have to come back again for pick up & exchange.

*We cannot accept contact lenses that are expiring in 6 months from the exchange date.

**If you were wearing regular spheric (non-astigmatism/toric) but need to exchange to astigmatism/toric prescription, extra charges will apply and the balance will need to be paid in-store.

7181 Yonge St Unit 20

Thornhill ON L3T0C7

+1 905-597-7370/647-333-7372

parksoptical.ca@gmail.com

©2020 PARKsOPTICAL All Rights Reserved

Business Hours

Mon-Sat 11-7pm

Sun 12-5pm

(APPOINTMENT NECESSARY)