Refund & Exchange
We do not give back refunds for returning frames and contact lenses. Only in-store exchanges will be accepted (see below for conditions). For any detailed questions, please contact us directly.
FRAMES: Within 7 days from the received date, let us know if you wish to exchange the frame to another size or colour. As long as the product is returned to us in the same manner as they have been shipped out - not worn, no scratches or damages - with all items included (frame gift box, case, clothe, authenticity card, etc.), you may come to exchange your frame.
CONTACT LENSES: Only unopened boxes of contact lens can be exchanged* and only if there has been a change of prescription. Give us the updated prescription** and we will re-order it ahead of time so that you will not have to come back again for pick up & exchange.
*We cannot accept contact lenses that are expiring in 6 months from the exchange date.
**If you were wearing regular spheric (non-astigmatism/toric) but need to exchange to astigmatism/toric prescription, extra charges will apply and the balance will need to be paid in-store.
Are colour contact lenses taxed?
YES. Colour contact lenses WITHOUT prescription are taxable items and therefore, you need to pay the 13% HST at check-out.
Contact lenses WITH prescription are tax-exempted. In order to compensate for the added 13% HST, this amount is deducted before you check-out. This means, in the end you will not be charged for any extra amount.
Can I put prescription lenses into my frame?
Yes, it's always welcome! If you wish to add prescription lenses to your glasses or sunglasses, let us know so that we can discuss with you in further details. Depending on your prescription and the type of lenses, lens prices will vary.
How long will shipping take?
Domestic shipping within Canada will normally take anywhere between 1-5 business days*. Choice of courier companies will vary depending on the purchased product. Tracking is available for both domestic and international shipping and tracking number, if requested, will be provided.
*Estimated time of delivery can be delayed due to COVID-19. We thank you for your patience.
Can I order models that isn't displayed on this website?
Yes! With the exception of Gentle Monster, we should be able to order any of the CURRENT - meaning, frames have not been discontinued - models from all brands we carry, even though they are not shown on our website. Direct message us to see if we can help you! We would need the complete model number/name, colour information, and the size of the frame.
Do you accept insurance?
Yes we do! For any prescription eyewear (including glasses, sunglasses, and contact lenses) purchased from us, we can either bill directly to most of the insurance companies (Sunlife, Manulife, Canada Life, Greenshield, Bluecross, etc.) or send you the official receipt so that you will be able to get the reimbursement.